Privacy Policy

Effective Date: March 17, 2025

  1. Introduction

    At SoulBloom (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR) and applicable French data protection laws (including the Loi Informatique et Libertés).

  2. Data Controller

    SoulBloom
    123 Rue de Paris, 75001 Paris, France
    SIRET: 12345678900012
    Contact: support@soul-bloom.org

  3. Legal Basis for Processing

    We process personal data based on your explicit consent (Article 6(1)(a) GDPR) for personalizing your experience and improving our services, or to comply with legal obligations (Article 6(1)(c) GDPR). You may withdraw your consent at any time by deleting your account.

  4. Personal Data We Collect

    • Name and Email Address: Collected with your explicit consent to personalize your experience and send daily validating quotes.
    • Conversation Data: Encrypted interactions with our AI chatbot, stored securely to provide personalized responses.
    • Usage Data: Logs and essential cookies to maintain login sessions and improve service functionality.

  5. How We Use Your Data

    • Personalization: To tailor AI-generated chatbot responses and daily quotes to your preferences.
    • Service Improvements: Analyze aggregated, anonymized data to enhance our AI’s accuracy and relevance.
    • Customer Support: Respond to your inquiries using your contact information.

  6. Data Storage and Security

    • Encryption: All conversation data is encrypted in transit and at rest.
    • Hosting: Data is stored in EU-based Firebase servers operated by Google Cloud, compliant with GDPR requirements.
    • Security Measures: We implement administrative, technical, and physical safeguards to protect against unauthorized access and data breaches.

  7. Data Sharing and International Transfers

    We share necessary data with:

    • Firebase (Google Cloud): For authentication, storage, and hosting, with data encrypted and stored in EU data centers.

    All data is stored within the European Union. We do not transfer personal data outside the EU without ensuring an adequate level of protection, in compliance with GDPR.

  8. Cookies

    We use only essential cookies to maintain your login session. No analytics or advertising cookies are employed. You can configure your browser to block these cookies, but some parts of the App may not function properly.

  9. Your Rights

    Under GDPR and French data protection laws, you have the right to:

    • Access: Request information about how your personal data is processed and obtain a copy.
    • Rectification: Correct inaccurate or incomplete data.
    • Erasure (“Right to be Forgotten”): Request deletion of your data.
    • Restriction of Processing: Restrict how your data is processed under certain conditions.
    • Data Portability: Receive your data in a commonly used, machine-readable format.
    • Objection: Object to processing of your data for compelling legitimate grounds.
    • Withdraw Consent: Withdraw consent at any time without affecting prior processing.

    To exercise these rights, contact us at support@soul-bloom.org.

  10. Data Retention

    We retain your personal data for as long as you maintain an account with us. Upon account deletion, all personal data and conversation histories are permanently removed from our systems.

  11. No Minors

    We do not knowingly collect personal data from individuals under 16 years old. If we become aware of such data, we will delete it immediately.

  12. Automated Decision-Making and Profiling

    Our AI chatbot provides personalized responses but does not engage in automated decision-making or profiling that produces legal or significant effects. Responses are for informational and relaxation purposes only.

  13. Complaints

    If you believe your GDPR or French data protection rights have been infringed, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) or another supervisory authority.

  14. Changes to this Privacy Policy

    We may update this Privacy Policy to reflect changes in practices or legal requirements. We will notify you of material changes via the App or email.

  15. Contact

    For questions or concerns about this policy or our data practices, contact us at: support@soul-bloom.org